Login and Authentication Issues
Troubleshooting sign-in problems and account access.
Common Login Problems
❌ "Invalid email or password"
- • Double-check your email address for typos
- • Ensure your password is correct (check caps lock)
- • Try copying and pasting your credentials
- • Use the "Forgot Password" link if needed
❌ "Account not found"
- • Verify you're using the correct email address
- • Check if you signed up with a different email
- • You may need to create a new account
- • Contact support if you're sure the account exists
❌ "Email not verified"
- • Check your email inbox for verification link
- • Look in spam/junk folders
- • Request a new verification email
- • Make sure to click the link within 24 hours
Password Reset
If you can't remember your password, follow these steps:
- Go to the login page
- Click "Forgot your password?"
- Enter your email address
- Check your email for reset instructions
- Click the reset link (valid for 1 hour)
- Create a new password
- Log in with your new password
Note: Password reset links expire after 1 hour for security. If the link has expired, request a new one.
Email Verification Issues
Didn't receive verification email?
- • Check your spam/junk folder
- • Add noreply@tweetthreadify.com to your contacts
- • Wait a few minutes - emails can be delayed
- • Request a new verification email
Verification link not working?
- • Make sure you clicked the most recent link
- • Try opening the link in a different browser
- • Clear your browser cache and cookies
- • Request a new verification email
Browser and Technical Issues
Login page won't load
- • Check your internet connection
- • Try refreshing the page
- • Clear browser cache and cookies
- • Try a different browser or incognito mode
- • Disable browser extensions temporarily
Login button not working
- • Make sure JavaScript is enabled
- • Try pressing Enter instead of clicking
- • Check if ad blockers are interfering
- • Try a different browser
Account Security
Creating a Strong Password
- • Use at least 8 characters
- • Include uppercase and lowercase letters
- • Add numbers and special characters
- • Avoid common words or personal information
- • Consider using a password manager
Account Security Tips
- • Never share your login credentials
- • Log out from shared computers
- • Use unique passwords for different services
- • Keep your email account secure
Still Having Issues?
If none of these solutions work, please contact our support team with:
- Your email address
- Description of the problem
- Browser and device information
- Any error messages you see
- Screenshots if helpful
Response Time: We typically respond to login issues within 2-4 hours during business hours.